Repairs

We have a helpful Troubleshooting Guide (click here) which should help to resolve many issues at the property. If you can’t find the answer there, please report the fault via the Tenant Portal.

Reporting faults via the Tenant Portal
The most convenient way to report any faults and make payments is to login to the tenant portal. During the month that your tenancy starts you will receive an email with a link to set up your account on our Finders Keepers fault reporting portal. This will happen once we have received satisfactory references, you have signed your tenancy agreement, and paid your first account.

Follow the link to create your account, following the instructions. It is easy to use, and you can save a pin to make logging back in easier.

Reporting an issue

Step 1

Go to the dashboard and click Tenancy.

Step 2

Click on Maintenance then click on the blue Report issue tab.

Step 3

Click the icon that relates to the fault you are reporting and follow the instructions/prompts.

Step 4

You can add photographs or a video to help demonstrate the issue to your Property Manager.

Step 5

Read and accept the terms and conditions then submit!

Step 6

Your report will be allocated a reference number, your Property Manager will a receive notification, and a contractor will be in touch

Please report all maintenance issues through the tenant portal.

How long will it take for a problem to be fixed?

Your Property Manager may want to visit the property to make an assessment themselves before instructing a contractor to deal with the problem. Contractors can take up to 28 days to deal with non-emergency problems. Sometimes parts will need to be ordered, which can take even more time.

The contractor will go to the property with keys, or you will need to arrange that you (or a representative) are present. If an appliance is on a service contract, or under guarantee, the repair can only be dealt with by that service provider. We have no control over their timescale and appointment scheduling.

Brand new houses and apartments are normally under the guarantee of their builders, and we must contact them to carry out repairs. They can take several weeks to deal with non-emergency repairs and, unfortunately, your Property Manager has no control over this.

When should I call the block managers?

Blocks of apartments or certain developments have block managers who control all the communal areas. You should call the block manager directly (not your Property Manager) if there are problems with any of the communal areas, such as the communal entry doors, security entry systems, security gates and barriers, communal lighting or leaks from other properties into yours. The block manger’s contact numbers will be on the Property Profile or in the communal hallway of the block. Advise your Property Manager of your reported call the next working day or by email.

Repairs

Reporting an issue

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Please report all maintenance issues through the tenant portal.

How long will it take for a problem to be fixed?

When should I call the block managers?

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