Out of hours
Good property management companies should be available to their customers 24/7 – emergencies don’t always wait for office hours! Some companies outsource this important role and others do not offer it at all. We keep this service in-house, with our emergency line being manned by our Property Managers on a rota to ensure consistency of service. Landlords and tenants can be confident that any emergency will be dealt with, rather than being passed from pillar to post when the office re-opens.
Trusted contractors
Each office works with a bank of trusted local contractors who are regularly audited to ensure that they continue to provide a high standard of work. This means our Property Managers can call on a reliable contractor who is equipped to deal with maintenance issues on behalf of our landlords.
Protecting your property
We also know it’s not only about reacting to emergencies, the practical approach that we take when managing your property allows us to identify immediate maintenance issues, pinpoint potential issues before they escalate, and monitor the 3-5 year plan for the property, planning improvements as appropriate. This is made easier by our Property Managers being based in offices close to the properties they look after; they have seen your property and know where the boiler is and can guide tenants to find the stopcock in an emergency. This is something that other agencies find difficult to do from a remote call centre.
Protecting you
There are currently around 145 pieces of legislation you need to adhere to when letting a property. Our membership of ARLA Propertymark and our commitment to qualifying our people means that our landlords can rely on us to ensure their properties are fully compliant.
Emma Croft-Pearson, Head of Property Management, says, “For over 50 years we have prided ourselves in our different approach to Property Management. Our Property Managers are truly hands-on looking after the entire tenancy lifecycle – night and day. They know the property and can build relationships and trust enabling them to deliver the best service. Our landlords can enjoy the peace of mind that comes with our reliable property management.”
Our local, real-time response means we can handle unexpected issues swiftly when they arise. Make the switch to have your property managed by an award-winning lettings and management agency.
Property. Properly.
