Emergencies

For evenings, weekends and public holidays your Property Profile and our Troubleshooting Guide (click here) may help to resolve the issue at the property.

For serious water leaks you must turn off the water supply to the house (using the stopcock) before doing anything else. Your Property Manager will point out the stopcock location at your check-in, and its location will be noted on your Property Profile. Please note that we will not have information on its location out of office hours.

Reporting other emergencies for managed properties outside of office hours

If your property is managed by the landlord, you should contact them. If your property is managed by Finders Keepers you should call your local office and listen to the message. This will give you a mobile number to call where you can leave a message with your name, number, property address and brief details of the emergency you are reporting.

You can find the list of mobile numbers you need on our bank holiday page (here). You must call the number linked to your office as other offices will not be able to arrange a contractor for your property.

Your message will be picked up by a Finders Keepers Property Manager and they will respond. If you have had no response within an hour, please repeat the procedure in case the message has not reached us.

What is not an emergency

Central heating and hot water supply failures
Check that failure is not caused by local electricity or gas problems, the oil tank being empty or by incorrect setting of the programmer/thermostat. If there is a fault with the system, use the Tenant Portal to report the fault. You may be able to use the electric immersion water heater if you have one.

Locked out/lost keys
During opening hours, Finders Keepers may be able to lend you a set of keys. Unfortunately, if this happens outside of office hours, it is not covered by Finders Keepers’ emergency service. You will have to make alternative arrangements to stay elsewhere for the night or call an emergency locksmith. You will have to pay them directly for this service. If the lock has to be replaced, you must make sure your Property Manager is given 2 sets of the new keys within 24 hours.

Emergencies

Reporting other emergencies for managed properties outside of office hours

What is not an emergency

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