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Good feedback is good to hear.We work hard. Customers' needs change by the hour. Our offices are busy. The risk is falling into tunnel vision. So entering into industry awards schemes is a way of lifting our head up and seeing the world in slightly wider perspective. They give us objective feedback and push us to keep evolving. And, yes, it feels great to become an award-winning letting agent, although we realise that our customers care more about good service and results than about any industry recognition we gain. |
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Best Estate Agent Guide 2019 "We are so pleased to have been recognised in the Best Estate Agent Guide.We are constantly seeking new ways to improve services to our landlords, tenants and our team so this accolade is very encouraging." Managing Director, Paul Rushworth |
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Best Companies 2016 |
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Best Companies 2015 |
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South East Lettings Agency of the Year 2014 |
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Property Management Lettings Agency of the Year 2014 "Finders Keepers has impressive knowledge and is extremely passionate about the industry as a whole. Processes are subject to tight controls however the team is given autonomy and freedom to make decisions. Extremely low dispute rates, 99% rent collection and an occupancy rate of 99.2% proves they are doing a great job." Judges' Report |
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Student Lettings Agency of the Year 2014 "The team is very communicative and whilst they recognise the importance of engaging with the students, they also understand the importance of building strong relationships with parents. From the outset they manage the process to reassure all parties and to ensure everyone is aware of their obligations with regard to the legalities of lettings, as often it is the parents and students' first experience of renting." Judges' Report |
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Best Companies 2014 "Letting agents tend to obsess about marketing and touting and pricing," says Dan Channer, Managing Director, "But ultimately, in a service business your people are your competitive advantage. We are pleased with the Best Companies results and they give us clear direction on how we can continue to improve." |
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Lettings Agency of the Year 2012 "Finders Keepers prides itself on its staff's extensive knowledge of the market, which is why the firm invests heavily in staff training, and why each staff member has a bespoke annual training plan. The judges agreed that this agency's vast range of services, incredible attention to detail and exceptional customer service make it the clear overall winner of the 2012 Lettings Agency of the Year Awards" - Judges' Report |
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Medium Lettings Agency of the Year 2012 "Judges praised its decision to have its 24/7 emergency service manned by its own staff, rather than outsourcing them, to help deal with issues in a timely manner. Robust systems mean that just 0.15% of tenancies currently end up in deposit dispute and 99.27% of rents are collected and paid on time. No job is too great for this agency, which is a clear winner of yet another award category at this year's awards." - Judges' Report |
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Central Lettings Agency of the Year 2012 "The panel loved the fact that staff aren't paid commission, so the focus of the agency is all about getting the right quality business...The agency's retention rates for managed properties is 91.3%, with its managed occupancy rate 99.98% in February, so its numbers speak volumes about the quality of the firm's service standards. Its technology is also head and shoulders above the rest...Above all, judges praised the firm's 'paranoid and efficient processes', which ensure that the agency operates in a fully-compliant manner, operated by highly-proficient staff." - Judges' Report |
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Property Management Lettings Agency of the Year 2012 "This Oxford-based lettings agency is in a league of its own when its comes to property management. It clearly goes above and beyond as a lettings specialist, managing all aspects of its service in-house to maintain exceptionally high levels of customer service...Attention to detail can be found in every aspect of this agency's business model, with free tenancy check-ins and check-out services available for tenants and highly-detailed property inspections, described by judges as more like mini-inventories, undertaken for every property managed...and the numbers speak for themselves: the agency's deposit dispute rate is 0.15%." - Judges' Report |
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Lettings Agency of the Year 2011 - Innovation "Finders Keepers implemented a truly innovative and new idea with spectacular results' they recognised the importance of school location in the decision making process of renting families. With this in mind the team plotted the precise catchment areas of all state and fee paying schools in their areas of operation. This information was then added as a search option to their website. Feedback from existing tenants is positive." - Judges' Report |
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Lettings Agency of the Year 2011 - Student Lettings "This agency really knows its market. The marketing is just brilliant and 100% geared towards the target market of students whilst reflecting an awareness of the importance parents play in influencing potential rental properties. There was clear evidence of the strong relationship this agency has with local colleges and universities. Bearing in mind the online capabilities and preferences of their tenants, Finders Keepers has developed excellent online systems for fault reporting, emergencies and useful information. The number of students who continue to let through this agency after completing their studies is indicative of an excellent offering." - Judges' Report |
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Lettings Agency of the Year 2011 - Technology & Online "The judges felt Finders Keepers must have an ideas factory in one of their branches from which they dream up and deploy new technological solutions for problems which firms five times their size haven't yet appreciated exist.It has introduced 80 new pieces of functionality on its website over the past 12 months and over 1,000 FAQs can be accessed in 10 languages." - Judges' Report |
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National Training Awards South East Winner 2010 |
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Lettings Agency of the Year 2010 - Medium Lettings Agency |
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Lettings Agency of the Year 2010 - Property Management |
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The Negotiator Awards 2009 - Employer of the Year |
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Lettings Agency of the Year 2009 - Best UK Lettings |
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Lettings Agency of the Year 2009 - Medium Lettings |
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Lettings Agency of the Year 2009 - Training and Development |