Customer Notice - Coronavirus (COVID-19)
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Our offices are open - by appointment only
All of our offices are now open again, although we are allowing in-person visits by appointment only for the time being. We have also reduced the number of staff working in each office in order to allow for social distancing, while the remaining team members continue to work from home.
We can carry out physical viewings, with all parties following our new guidelines, although these will only take place once a virtual viewing has happened.
Visits to your property
We will make tenants aware of any planned visits in accordance with the tenancy agreement. However, we ask that you make us aware if you are shielding or if you are displaying any symptoms of coronavirus (reiterated below) so that we can cancel the appointment.
Our processes for in-person appointments can be found using the menu on the left.
As per the NHS website, the main symptoms of coronavirus (COVID-19) are a high temperature; a new, continuous cough; loss or change to your sense of smell or taste.
- High temperature: this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- New, continuous cough: this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- Loss or change to your sense of smell or taste: this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal