Customer Notice - Coronavirus (COVID-19)
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Business update. Posted: 13/05/2020
Coronavirus: House Moves and Viewings to Resume in England
The Government has updated lockdown regulations this week to allow buyers and renters to resume their house moves. While this is very positive news, it does not mean a simple lift of all restrictions, and we will continue to put safety first for our staff, clients and customers.
Our processes for in-person appointments can be found using the menu on the left.
High Street Presence
We are busy planning the safe opening of our offices and will update you as and when we re-open. In the meantime, our teams will continue to work remotely, as they have been doing throughout the pandemic, and can still be reached by phone or email.
While we review the government guidance and finalise our processes to minimise any risks and ensure everyone's safety we will continue to offer virtual viewings for those looking to move to a new property. We will publish our new processes in due course, but it is likely that a physical viewing will only take place once a virtual viewing has happened and the applicant wishes to apply for the property. These viewings are also likely to happen on properties where there is no tenant in situ.
Tenants allowing access
We will make you aware of any planned visits in accordance of your tenancy agreement. However, please make us aware if you are shielding or if you are displaying any symptoms of coronavirus (reiterated below) so that we can cancel the appointment.
If you're looking to move house but do not feel comfortable with virtual viewings or do not need to move in the next few weeks then we would encourage you to visit this page.
As per the NHS website, the main symptoms of coronavirus (COVID-19) are a high temperature; a new, continuous cough; loss or change to your sense of smell or taste.
- High temperature: this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- New, continuous cough: this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- Loss or change to your sense of smell or taste: this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal