Customer Notice - Coronavirus (COVID-19)
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Business update. Posted: 26/03/2020
Business as (un)usual
There is no doubt that we are in uncharted waters, but we continue to operate as normally as is reasonable in these times. This means daily planning and being agile in the way we work in order to keep up with the new 'normal'.
Virtual morning meetings
Each Office Manager has been set up with an account to be able to effectively run their morning meetings virtually. This involves all team members from that office calling in, and the Office Manager 'hosting' the meeting, sharing their screen as they run through the day ahead.
All phones are being redirected and we have a core group of people answering calls for each office. If they are unable to resolve any queries immediately, they are able to redirect calls to the relevant person who is set up to work from home.
Unless your Property Manager has already been in touch with you, rent payments will be made to landlords as usual in March. We strongly recommend that any landlords who still rely on paper statements move to our online system where you can check your statements and account at any time. If you do not have login access to that part of finders.co.uk then please speak to your Property Manager.
For any tenants concerned about rent payments we also encourage you to speak with your Property Manager as soon as possible.
In order to comply with the government's instructions for everyone to 'stay home', there are a small number of essential move-ins which must be completed. These are being done with care and consideration for social distancing measures to keep both our people and our customers safe.
Tenants are advised to continue reporting any faults via our online portal. This will allow our Property Managers to triage work to any available contractors.
We strongly encourage clients and customers to stay home in line with government advice, but ask them to keep in communication with us - particularly any tenants who are self-isolating.
Click the link above to read the statement from our Managing Director, Paul Rushworth.