The Tenant's Charter
These five pledges demonstrate our commitment to customer service and property management.
If you have any questions, please contact one of our letting staff.
48 hour deposit refund
If your property is left in good order and no extra cleaning or repairs are required, we will refund the deposit in 48 hours.
24 hour Emergency Helpline
We take Emergencies seriously. If your property is flooding or a boiler has blown up call our Emergency Helpline 24/7.
Personalised Check-In and Check-Out
The Check-In explains the Inventory and any confusing videos and central heating systems.
Streamlined reservation process
Simply complete the TRACC form, pay the fee and your home is reserved (pending only your references).
Your own letting and management team
The same two staff form your rental team for your whole tenancy, so you always know who to contact.