Finders Keepers: Oxfordshire letting agents

1. In a nutshell

• Family owned and independent since 1972
• Full service letting agency - see opposite
• No sales, no surveys, no distractions
• 3 times Best UK Letting Agency winners
• 8 offices, 100 staff
• Values: scrupulous, expert, helpful, dynamic
• Thousands of new lets negotiated each year
• ...and thousands of happy clients

2. Founding principles

• Deliver a highly professional service
• Offer tenants the best properties in the market
• Act with integrity to build long-term relationships

3. Our people make the business

• Bespoke training plan for each person
• 14 senior managers are NFOPP qualified
• Promotion from within (95% of our managers came up through the ranks) 
• Our training's excellence has been recognised by the National Training Awards, Sunday Times and Negotiator Magazine award schemes

4. Intense operational focus

• 97.21% occupancy rate for managed properties (04/12)
• 99.57% rent collected on time (03/12)
• 0.15% TDS dispute rate

5. Third party recognition for excellence

• Winner - Sunday Times Best Innovation 2011
• Winner - Sunday Times Best Student Lettings 2011
• South East Regional Training Award 2010       read more

6. Leadership and innovation in our market

• First Successful Landlord Guide
• First school catchment areas on the web
• First At Home guide for tenants
• First discount card for tenants
• First dedicated student letting office
• First Investor in People
• First Donate a Day's Rent fundraising drive